Refund and Returns Policy



-Product lead times are based upon current production capacities, material or component availability and inventory, and may need to be extended by Next-Level Displays as these conditions occur. Any change in lead times will affect all orders in queue.

-Next-Level Displays reserves the right to change our prices at any time prior to a “final” sale due to the cost of raw materials and services.
Sale is considered “final” once a minimum payment of 25% of total order has been paid.

-Our prices do not include freight shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.

-Next-Level Displays Terms and Conditions may change at any time without notice.

-Export orders will be subject to other special charges and will require a broker PRIOR to placing your order – ALL taxes, customs and duty fees are the purchaser’s responsibility.

-The customer is responsible for paying all state and local taxes (if applicable), or for providing a valid sales tax exemption certificate.
When placing an order the customer shall indicate which product(s) are exempt from any taxes.


Once an order is completed, it is palletized and prepped for ship out. At this time, shipping will be quoted and added to the invoice to be sent to the customer for payment. This is known as a “final invoice.” Any remaining balance payment (including shipping) must be paid within 14 days of the “final invoice” being sent.

-It is the responsibility of the customer to monitor their email and pay any remaining balances on time for any pending invoices.

-If full remaining balance (including shipping) is not paid within 14 days, the order will be forfeit and the customer will be charged a 30% restocking fee from the total amount of the order (excluding shipping). Forfeit orders will then be unpackaged and returned to inventory. Customers will receive email warning and notification for any orders that have been forfeit.

-In the event an order is forfeit, any amount paid minus the 30% restocking fee, will be refunded to the customer’s original form of payment.

-In the event a customer still wants an order that has been forfeit, the order will need to be re-placed as a new order. Current lead times will apply to any replaced orders after forfeit.

-Forfeit orders are not eligible to receive store credit for the amount forfeit.

-If a customer ever forfeits a rack order, they will no longer be able to take advantage of our deposit system and ANY future rack order must be paid in-full BEFORE said rack order will be added to manufacturing queue.



When any freight shipment is received it should be unwrapped and inspected before signing for the shipment. If a shipment is damaged,
customers must notify the delivery driver, before signing, to make sure these damages are noted. If any major damages are found, such as:
cracked or bent metal framing, the shipment should be refused. Please contact us immediately if there is any questions regarding shipment
damages. Refund or replacement of any damaged rack system (or parts) during the transport will be at the discretion of Freedom Breeder.

-If any rack order that is damaged in-transit is neither refused nor inspected (and/or is not noted with the freight company) by the freight
service, the customer forfeits their right to any claim for a refund or a replacement.

-Photographs of any and all damages must be taken and sent to Next Level immediately upon receiving the shipment, and all packaging must
be retained as evidence until the necessary claims have been processed and resolved with the shipping company.

-Customers are responsible for any charges incurred for “additional” freight services. These charges may include, but are not limited to: fuel surcharges, lift-gate operations, storage fees or any other ancillary services offered by the freight service that were not requested at the time the shipment was booked.

-Do not make any alterations to your parts, racks, accessories, etc. without first reporting these items and including any photos of the damaged/incorrect/defective products. If any alterations are made PRIOR to contacting Next Level and sending any requested information/images replacements will not be approved and the customer will be held responsible for any replacements. (including shipping costs)



For any NON-RACK orders, we allow customers up to 14 days from receiving your order to report any damaged, missing, or incorrect items – 30 days to report any defective products or to request a return/refund for any non-rack products; some exceptions apply. Any refund or exchange requests, submitted more than 30 days after receiving an order, will not be approved.

To be eligible for a return/refund, items must be unused and undamaged. Single-use items such as heat tape, wiring, used items, etc. cannot be
returned/refunded (ALL SALES for these products are FINAL.) DO NOT THROW OUT SHIPPING BOXES until you have thoroughly inspected, and are happy with your products – as these will be needed to ship any return items. (Photos of shipping boxes are REQUIRED for damage replacement approval) If shipping boxes are disposed of before receiving approval, your order will no longer qualify for any damage replacements/refund and any return items will need to be shipped back with appropriate packaging – at the customer’s expense.